Privacy Policy

When you sign up for food assistance, we ask for information about you and the people in your household. This includes your name, contact details, address, household members, household income and benefits, and answers about your food and assistance needs. We also keep a record of your visits to the pantry.

While you are filling out the form, your answers save automatically on your device and in the sign-up site so you can pick up where you left off. Once you submit, the saved copy of your in-progress answers is deleted.

When a food pantry applies to use Pantry Sign, we ask for the organization's name, contact person, email, address, and the web address it would like. We also keep basic account information for pantry staff who sign in, such as name and email.

Your information is used to register you and your household for food assistance, serve you at the pantry, keep accurate visit records, and meet reporting requirements. When you authorize it on the sign-up form, your information is shared with the partner food bank named on that pantry's form (if any) to register or update your household in their system for food assistance and related reporting.

Pantries using the site also use visitor information to prepare totals and reports, such as the number of people served, for end-of-year reporting and grant applications. Reports show summary numbers and are shared only with that pantry.

Only the staff and volunteers of the pantry you signed up with can view your answers. Each pantry on Pantry Sign can only see its own visitors — staff at one pantry cannot see another pantry's records.

A small team at Pantry Sign can access pantry records to set up new pantries, fix problems, and produce the reports a pantry requests. We do not sell your information, and we do not share it with anyone else except as described above or when required by law.

If a volunteer gives you a one-time code to fill out the form on your phone, the code works once and expires after 3 hours. Visitors never sign in to an account, and the link you use contains only a private code — not your personal information.

While your form is in progress, the pantry's staff can see that a sign-up was started — for example a name and ZIP code if entered — so they can help you finish it, such as by sending you the same link again. They cannot see your answers until you submit the form. Unfinished sign-ups are automatically erased after 7 days without activity.

Providing accurate information helps us serve you and determine eligibility, but you may decline to answer any question. If you have questions about your record, want corrections, or would like your information removed, contact the pantry you signed up with, or contact us using the details below, and we will help.

Your information is stored securely and protected with modern safeguards. Access is limited to staff and volunteers who need it to serve you, and each pantry's records are kept separate from every other pantry's.

Pantry Sign
207 Lee St, Schertz, TX 78154
spc_mail@spiritualcombatants.com